It is rare these days to write about good customer service and I cannot remember the last time I did. However I just wanted to thank you all including Sam, Rosie and Kevin (feel like I've missed someone else's name out) for excellent service. I am in the service industry and a good gauge of a company is how they handle problems. Each time I called I really felt that the professionalism and efficiency of the staff shone through. I will most definitely use you again! ?