Rapid Platforms - Service Level Pledge

Our Construction Hoist Service Level Pledge ("SLP") whereby Rapid Hoists is committed to fulfilling orders on our construction hoist fleet within 7/14-days from when an order is placed depending upon the model.

What does our 7-Day & 14-Day Construction Hoist Service Level Pledge cover?

• All machines covered within our pledge are flagged with a 7-Day or 14-Day symbol, where we guarantee an installation date within these time frames.
• These hires are capacity specific and not model specific.
• Following site survey, survey report and confirmation quote will be issued within 24hrs.
• Upon receipt of your order our 7-day & 14-day installation pledge will apply.
• 7-Day - Representing 70% of our machines.
• 14-Day - Representing a further 25% of machines

Construction Hoist 7-Day & 14-Day SLP covers:

Our SLP covers installations in all UK postal areas, apart from a few exceptions that are classed as out of area*

• 7-Day covers Goods Only Hoists with working capacities from 200kg to 500kg tied to scaffolding.
• 14-Day covers Transport Platforms with capacities from 500kg to 2000kg tied to scaffolding. And any Goods Only Hoist or Transport Platform which is tied to the building.
• Based on acceptance of confirmation quote following site survey.
• Non model specific and no special requirements - Specialist support or service orders, i.e. cranes for lifting hoist into position, or specifically manufactured ties.
• All UK postal areas with following exception that are classed as out of area: AB, BT, DD, DG, EX, GY, HS, IM, IV, JE, KA, KW, KY, PA, PH, PL, TD, TQ, TR & ZE.